Orange Tours And Travels — worst customer service - bus late

Address:

600042

Hi,

I booked around 10 tickets from pune to bangalore on 17th may. Bus got delayed almost one and half hr late. Bus got reached 8:50pm

Because of that we started little bit late from our destination to get the bus. But some unwanted heavy traffic happened in pune we are reached at 9:15 into the boarding point. Almost two hrs before itself i tried to call customer care and bus driver about some delay to boarding the bus, but they never understand the customer concern. Finally i got the call form bus driver around 8:50pm and they informed you are not there we are unable to wait and left. I asked him to wait for 15 to 30 mints... Almost we reached... But he never understand.

Again i made a call to customer care and arrange for alternate but no luck. Its very difficult to reach the customer care also most of the time.

Finally i got a call from one of orange travels members on 17th may around 10pm and guys informed me will process for refund.

After that i made a call to customer care on monday one of the guy akil also confirmed you will get the refund. Again i made on wednesday customer care person bharath raj and shanvarsan informed we will check and will give a call back, but no call back happened. Again i made a call on thursday sarath confirmed you will get the refund also you will get the call from our end on or before friday 5pm.

No call back happened. Again i connected to customer care on today they are telling we will not process your refund. We cannot wait for passenger to come, because we are already late.

My concern, if the bus got delayed then passenger to accept and wait for board, but if passenger came little bit late they are not even considering.

Worst customer care service, not providing proper solution to the customer.

I have recorded what ever i spoke to the customer care for the refund.
Almost 22k.

Pnr: 92530939
Pnr: 92531149

Thanks,
Karthik. M
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