Orbit Aviation Pvt Ltd, Mohali — Conductor zseems to own the company

I was travelling daily from jalanfhar to Nawanshar/Balachaur by orbit bus keaving from Jalandhar at 8:15 a.m. i travelled daily for last about more than four years. I must say all these years the behaviour of your driver and conductor was good but recently i noticed a sea change in the behaviour of your conductor. Despite there being empty seats in the bus he refused me to drop at Nawanshar despite my asking to drop me on the highway bypass from where the bus has to pass. I felt as if the conductor owns the bus and doesnt care about any finacial loss of travelling without passanger. Transport is a public utility and how can anyone refuse any passanger from boarding and dropping on the way that too which is a distance of 60km. No regard for a dedicated old passanger who has spent thousands to your company. Would appreciate if you consider it seriously even though i know it might not be that important or serious to you.. But IMAGE should be the concern.