Date of problem- Feb 2022
Full description-
We paid a feed for admission of our daughter at Orchid International School on December 2021. As Marketing person there told us if you cancel the admission your fee will be refunded.
Later in Feb, as we got admission to nearby school which was convenient for our 4 year old foe commuting, Orchid school was far from our house compare to the school we got an admission Later.
Now as it was in writing from Orchid personnel on the email, that in case you cancel admission your fee get refunded, we written to concerned that we have got an admission to nearby school, kindly cancel the admission from your school and refund the amount paid 10000/-.
The person at orchid tolls us that your refund is under process, please wait for 45 days. we waited till May. Later on we visited the accounts department for enquiring about this.
Staff in the Orchid school is so irresponsible to even give clear messages t o visitors like us. They keep on saying that we have communicate your case to higher management and waiting for their approval on the same.
after dragging this almost 8 months now they are saying "As per school policy there is no refund of the amount taken at the time of admission".
This is such a cheating of on the part of school where they obtain admission and later on does not keep the words.
I request you to take this ahead so that no other person will suffer because of this falls marketing comments.
I have all the evidences including fees paid receipt, email saying fees will refund in case of cancellation of admission, communication where one of staff is saying that your refund is in process, last communication about denying refund
thank you
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