Orderme — Order didn't receive in 45 days .. still no response

I placed my order on 23rd April 2021. It's been 45 days and still I did receive my order. That order contains few medicine if it would have reached on time then the patient would have recover till now. You are not responding on emails and phone lines always go busy.
Your courier partner Xpressbee is also not responding. It says "data not found".
Refund my money if you can't deliver it.