Oriental Bank Of Commerce — Amount debited from account but not credited to beneficiary account

Had done an online transaction from Rupay Debit Card on 23 SEP 2020 in between 11:30 am to 12:00 pm of amount Rs 1000/- initiated towards OJEE 2020 entrance exam Fee on their online payment page.
The amount debited but it wasn't reflected on their fee payment page.
Please refer the transaction ID - PRCR/ECOM/76035671/[protected]/[protected]
Already it's been more than 15 days the time limit for the amount to return back the money given by your bank of 7 days has expired.
This Complaint id[protected] has been given by one your customer care executive regarding my complaint. But on checking it's status at your website it's showing invalid.

Kindly process my complaint as soon as possible and credit back the amount soon.