Oriental Bank Of Commerce — amount deducted from account but not credited in the owner's account.

Address:

Ghaziabad, Uttar Pradesh, 201012

A cheque no. 465730 amounting rs. 17, 000.00 dated 25.10.2019 was given to ms kavita (Account is in obc account). The amount has been deducted from my account and that amount is not credited in the account of ms. Kavita. There is no any problem in the cheque. Due to your system error till date amount rs. 17000 has not been credited in kavita's account (A/c no. [protected]). I am regularly following up with both the banks but no one is reply. It is the responsibility of both banks that the amount should be credited in the valid account. Due to this server problem the additional service amount is also deducted from my account. So kindly arrange to return my amount - rs. 17, 000 in my account or ms. Kavita's account immediately.
I have gone to syndicate & obc bank (Where cheque was deposited) but their representatives are not giving proper response. They are not even ready to see the problem. I have taken the account statement. Almost 20 days are over but till date i have not received the proper reply from any branch.
It is requested to kindly resolve the problem on urgent basis, otherwise i will now send the compliant to rbi.