Oriental Bank Of Commerce — amount deduction

On 15 november, 2018 my husband vishal grover, customer of your bank had a trasaction of rs.910 the balance was deducted and it was not transfered to where we want to. Same thing happened today we did a transaction and balance deducted from our account and didn't transfered. One of your employee said that he is not sure that balance will be refunded to my account or not. How could this be happen. If my money is nkt tranfered then it should be back in my account automatically. Now what should we do. We had a very good faith on your bank but i don't know why this is happening to me.