Oriental Bank Of Commerce — credit card machine not working since last 48 hours

Address:

Samarth Enterprises, Shop no 13, Sacred Heart Town Soc, Jagtap Chowk, Wanawadi, Pune, 411040

We have a retail shop & we are using credit card machine of oriental bank of commerce. Our machine is not working from last 4 days. We are trying to lodge a complaint thru your customer care contact no from last 4 days and were able to register the complaint on 3rd day. The officer committed that they will visit our shop within 24 hours, but nobody turned up. Its a peak sale period between friday to sunday & we are loosing our customers.