Oriental Bank Of Commerce — Note responding to my issue regarding refund from amazon

Hello sir my refund was released on 29th January 2021 from amazon amounting 1433rs, and expected date was 3feb2021 but till today there is no refund recieved. I contacted Amazon costumer service they assured me with email that the refund is already released from their end and they provided me RRN (refund reference number) and guided me to contact Oriental Bank costumer service and mention this number and my refund will be credited. I contacted oriental bank but it has so poor cheap service as it is a private bank, poor costumer service, bad way of speaking and poor knowledge so as expected they told me that they will not help me in this and i should contact AMAZON. I also asked them to file a complaint (charge disupute form) but that donkey costumer denied for that also, his behaviour was very disrespectful towards me. I request consumer complaint to please provide me my refund ASAP, i am also attaching ap proof image of my account minislip which i extracted today from nearby ATM.
RRN-INIBN1L90000KIKPAPIZ
YOUR'S FAITHFULLY
Ujjawal Yadav
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