Oriflame India — Pending delivery

I ordered a perfume body spray, named after bridila daimary, (Invoice no:[protected], tracking no:[protected], the order was placed on 5th of aug. 2020, and the estimated delivery date was on 19th of aug. I got a call on 14th of aug. That my name is on the list and to come, collect the product, i went and the delivery guy informed that the name is on the list but product is not available, and went back saying he'll call and informed on tuesday after a week, there was no call and it's been a month i haven't received my product yet.
I called back on 8th of sept. He picked my call and asked the address (Udalguri district, tangle pub: malaria, tangla bus stand rd. Pin: 784521, assam) this is address, he said he'll called me and informed on the evening, i waited for the call but no response, i even mailed thrice but no response, i called again to the no. Now the person is ignoring my call and blacklisted my call.
It's really disappointing as i'm also one of the brand partner.
Please make it right and see towards the problem without delay, thank you.