[Resolved] Orra Diamond Jewellery — Violation of term & conditions and deficiency in services with harassment

deepaks12

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	www.orra.co.in

I joined orra desire eternity- 11 months advance jewellery purchase scheme on 25nov. 2015 and paid my last instalment on 11sep. 2016 and got my Pass Book on 31 jan.2017 from SPAAG sales pvt. ltd. 12, sapphire heights, A.B. Road, Indore ( M. P. ) . i visited same ORRA store to purchase jewellary numer of times but all times they replied that we have ordered jewellary to companyand at present we are not having jewellary. on dated 07 feb.2017 i visited ORRA Store, City Center. OPPO.High court INDORE (M.P.) and wanted to purchase jewellary but bluntly they refused to sell jewellary after seeing my pass book and all ligal documents and told that we do not sell jewellary under scheme i shown them ORRA written term & conditions in which they clearly stated that customer can purchase ORRA jewellary from any store of the company but they refused and neither they are ready to give me in writting. i write down the complaint in their Note Book. now i am feeling duped and quite at see what to do now as original ORRA store not having jewellary wherefrom i joined the scheme and other ORRA store not giving me jewellary under the ORRA scheme. i want to know who will be responsible if Gold Prises increses and discount scheme which is being closed on 17 feb.2017 ? who will incur the loss.? it is clearly violation of Term& conditions and cheating with customers. kindly help me and take appropriate action against such ORRA stores so in future illiterate or old senior citizen will not be cheated in such a way. my customer code is [protected] duly sealed and signed by ORRA authorised sore.

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Mar 20, 2017

Complaint marked as Resolved

ORRA Diamond Jewellery customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

ORRA Diamond Jewellery Customer Care's response Hello Deepak,
We apologize for the incovenience you had to face. Please be assured that we are looking into this. Also, we have escalated this issue to the concerned department and a representative will get in touch with you within 48 hours.

Verified Support

Feb 16, 2017

ORRA Diamond Jewellery Customer Care's response Hi Deepak, We believe that our customer care team connected with you and have addressed your concern.
Kindly let us know if you need any further assistance.

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Comments

Chinmoy Joshi

from Hyderabad, Telangana

I bought a platinum ring with three diamonds on it on 14 feb 2016 for rs 61000(approximate). I bought it from Hyderabad store and went to Bangalore store -kormanagala to exchange it . They told me that the ring will be sent to quality check in Mumbai and the price value will be evalauated. I didn't carry by invoice. I waited for 10 days and i was quoted rs 46000 as final value for exchange against similar ring or rs 43000 if i want to sell it.
I couldn't find any design that suits my taste so i went to Bangalore-phoenix mall showroom. there i liked a ring worth same price, i carried my invoice and the store people evaluated the worth of my ring purchased on 14 feb 2016 to be rs 56000. They too sent it for qc on sat and on Monday i got the call that the quality check team has no yet received the ring but there system shows price to be 46000.
I saw in Bangalore phoenix mall the same ring which i bought on 14feb 2016 on display with same 61000(Approx price)..My ask:
1) when i bought the ring two years back and even go to any orra store for purchase i was told that 95% percentage of value of diamond and plat will be given for exchange...this is not the case
2) I was told that since 14 feb 2016 prices of plat/diamond has gone down, i checked the historic chart and see the prices have been the same. Also, if the prices are up why are they selling exact same ring for same price which was sold to me 2 years back.
3) The store evaluate one price and the Mumbai branch another that too with a variance of rs 10000

I failed to understand that how can i ring selling at exact same value today has depreciation or cut of rs 16000(Approx) justified. no on explained how the exchange value of rs 46000 was evaluated, was it making charges of rs 16000 or the variance because of diamonds or plat rates gone down...which doesn't make sense.

I'm in a fix as i cant use the same ring as it was purchased on 14 feb 2016 by me in haste and its two size up then what i wear and i need one in lieu of that for my marriage. can some one please address and get me a better price rather a "orra choice price".

Please tell me the math's used to derive the evaluation of a two year old ring which is sold at same price in orra stores across india.

Regards,

Chinmoy Joshi
Ph [protected] invoice number[protected]