ORRA Diamond Jewellery Complaints & Reviews

I purchased a 14 carat (which is considered as strong ) gold and diamond bracelet in 2022 from Orra and hardly wore it 3 times in last two years. While wearing or using the bracelet got bended and the lock got automatically broken and fell and a piece of diamond fell which I didnt even relise untill the bracelet was about to fall from my wrist. My investment of 1.5 lacs has been wasted.
Now they are accusing me of mishandling the product.

I have booked one ring through your store situated at UG-7/LG-7, Saphire Heights, 12 A.B. Road, Scheme #54, Indore (M.P.) PIN 452001 and made an advance payment of Rs. 5000/-(Rupees Five thousand Only) against the said ring and the balance payment of Rs. 15, 481.54/- was required to be paid in installments.

I have communicated several times with your sales executive Ms Varsha to collect the balance payment but she told me...

Hello,

This is in reference to the recent purchase of diamond earrings we made at the Orra Koramangala Branch on December 3rd.
Once we selected the product, they informed us that the final price for jewellery was 40, 000, after checking the system.

The final price of jewellery after the Birthday discount (which we received in a separate message) was 36, 000, Final amount paid was 37080 (including GST) which we paid in full but they did not give us the bill due to technical issues.

We followed up today to collect the bill and discovered that there was an additional discount on the jewellery we purchased (and if the system was not working how did they check the final price when we were in store). Staff informed us that the final price of the product was something like Rs 34000.

Instead of crediting it to the original source, the business is attempting to push us to take the scheme or credit on the wallet; we are not frequent buyers and will not use the credit; we simply want the amount credited to our account.

Hello Sir,
Design Solution, Malegaon

We worked for Orra Fine Jwellery, Pune in May 2023.
and we also got advance payment in my personal account Bhavesh Bafna Date. 12 May 2023 Rs. 70, 000/- My Total Bill RS. 104, 528 - 70, 000 = 34, 528 Pending.

But, Now I am sending The Bill My GST Registered Firm Anand Services and I am also declaring Design Solution Or Anand Services Both are My Firm Invoices.

So, Remaining Bill Please Cleared As soon as possible...

Design Solution (GST Not Registered)
Anand Service (GST Registered)

Dear Team,

Due to most unprofessional and unpleasant behavior of your manager during and after ORRA exhibition in Yavatmal and not providing original bills during Exhibition, we are proceeding with cancelation of our purchases.

We went 3 days during your exhibition in Yavatmal but never handed an original bill for our purchase.

We have purchased below items during exhibition and now want complete refund.

https://www.orra.co.in/orra-diamond-necklaceosn19027.html

https://www.orra.co.in/catalogsearch/result/?q=OSE19027

https://www.orra.co.in/astra-diamond-necklace-osn20066.html

https://www.orra.co.in/catalogsearch/result/?q=Ose20066

Please let us know complete procedure to cancel the above mentioned products which we already paid for during exhibition.

Best Regards
Parikshit There
Snehal There
Sachin Uike

P.S.
You have increased product peixes just before exhibition and then sold them as discount and then again reduced product prices after your exhibition. This is totally unprofessional and unacceptable from brand (?) Like ORRA. Please don't practice such unfair practices and cheat customers.

I wanted to purchase a solitaire from Orra and had requested for a viewing of the diamond. They told me that I would not be able to view the diamond without paying an amount of 1 lakh. I was assured that this is just a deposit to arrange for the viewing of the diamond and if I don’t like the diamond the same would be refunded. Based on this assurance I paid the amount by credit card. When I closely inspected the certificate of the diamond...

Dear,
Kindly see as I went to 3b2 orra store for discontinue of kitty instead of closing kitty
They are making fool and told that we can't close kitty but that was written in emi book that you can discontinue anytime and used not given resolution so kindly heed on that matter.
Regards
Manmeet
[protected]

Hello respected Anita mam,

I am requesting you to kindly pay back the extra money. Total bill amount -47243 amount I was asked to pay 47400 rs

Don't want credit note.
You can gpay on -[protected]
Amount - 157

Waiting for your reply.

my last email
Hello Team,

My I know why it is taking so much time for repay 157 rs??????????????

Also recently I have found out that both the earning back pin is different, which increases the chance of falling down I have attached pic and video for the same. Kindly advise what has to be done??????????

Hello respected Anita mam,

I am requesting you to kindly pay back the extra money. Total bill amount -47243 amount I was asked to pay 47400 rs

Don't want credit note.
You can gpay on -[protected]
Amount - 157

Waiting for your reply.

my second email
Hello Team,

My I know why it is taking so much time for repay 157 rs??????????????

Also recently I have found out that both the earning back pin is different, which increases the chance of falling down I have attached pic and video for the same. Kindly advise what has to be done??????????

I was sold two kitties in the name of Rosy Trehan and Rani Bajaj around a year back by your store at Jalandhar and was told that I can redeem the same after 10 months for buying the diamond. Once the kitties got matured I approached the store for buying the solitaire studs for my wife as I’m the frequent buyer of solitaires from your store. To my utter surprise, I was told that I’ve to go for the jewellery only and no solitaires. My simple question is that DOES THE SOLITAIRE not COME UNDER THE PARLANCE OF DIAMOND? Approx Rs 3 lac of mine is at stake with your store. Kindly get my issue addressed. If the company has any such laws then why was I not sold the right product when the store knows that I’m not very keen for diamond jewellery and my interest is always in the solitaires. My request is to not underestimate me and my status as otherwise the company will lose its faith in me which I built over last 4-5 years over Tanishq. My phone number is [protected]

Dear Sir/Madam

This is to bring to your notice that I am a customer for Scheme GIS -18000, started in Aug 2022 at the Orra Diamond Jewellery, Bandra, Mumbai, store, Cust A/C No: C[protected]

I have been repeatedly having issues. I have aired my complaints and grievance innumerable times but these are not being addressed by the staff or the manager. Ultimately, I have raised a complaint on watsapp and was informed...

I had purchased KITTY draw scheme from orra showroom Ludhiana where I m supposed to invest 11k every month for 10 months But due to unexpected circumstances, I could not complete the scheme and could payup only for 1 months. Now, Orra is refusing to refund the aggregated amount of11000 and is forcing me to make a purchase/redeem this 100000. Is this fair/legal? . What can be done in this situation?

NAME:- RAJESH SHARMA
M...

We have requested for cancellation of our Desire Eternity Advance Jewellery Purchase Scheme on 15.07.2022, but there is no positive response to our several emails by the Bandra Orra Team.
We have even visited the Orra Bandra Stire on 30.09.2022 and met the Senior Store Manager in this regard.

Details:
Fw: Cancellation of Desire Eternity Advance Jewellery Purchase Scheme - Reminder- 3
V A.Manghnani
[protected]@orra.co.in
Sunday 28th August, 2.15pm
While it is disappointing that there is no response from your end to the trailing emails, Please note NOT to include both our names "Vandana Manghnani" and "Komal Gurbaxani" in the lucky draw to be held today evening.
We have also informed the same to the Orra Representative who made telephone calls to us on 27.08.2022.
Kindly refund our 12000/- without further delay.
Vandana Manghnani and Komal Gurbaxani
Mrs. Vandana A. Manghnani
Asstt. Secretary (NB&R), Central Office,
Life Insurance Corporation of India,
Mumbai-21

________________________________________
From: V A.Manghnani
Sent: Thursday, August 18, 2022 2:57 PM
To: [protected]@orra.co.in
Subject: Cancellation of Desire Eternity Advance Jewellery Purchase Scheme - Reminder- 2


Please refer to trailing email. We have not received any reply from your end. Please expedite.

Vandana and Komal

Mrs. Vandana A. Manghnani
Asstt. Secretary (NB&R), Central Office,
Life Insurance Corporation of India,
Mumbai-21
________________________________________
From: V A.Manghnani
Sent: Wednesday, July 27, 2022 12:18 PM
To: [protected]@orra.co.in
Subject: Cancellation of Desire Eternity Advance Jewellery Purchase Scheme - Gentle Reminder

FOR THE KIND ATTENTION OF MS. AKHILA, ORRA FINE JEWELLERY PVT. LTD

Madam,

Please refer to trailing email.

Your reply to the same is awaited.

Please refund the amount of Rs. 12, 000/- paid by cash by Gpay on mobile number [protected].

Regards,

Vandana and Komal

Mrs. Vandana A. Manghnani
Asstt. Secretary (NB&R), Central Office,
Life Insurance Corporation of India,
Mumbai-21

________________________________
From: V A.Manghnani
Sent: Friday, July 15, 2022 1:59 PM
To: [protected]@orra.co.in
Subject: Cancellation of Desire Eternity Advance Jewellery Purchase Scheme

FOR THE KIND ATTENTION OF MS. AKHILA, ORRA FINE JEWELLERY PVT. LTD

Madam,

We Mrs. Vandana Ashok Manghnani and Mrs. Konal Sunil Gurbaxani had visited your Bandra Orra Stores to redeem our existing jewelery purchase scheme on 25.06.2022.

We have joined the new Desire Eternity Advance Jewellery Purchase Scheme also on the same day through your Staff Nazma.

We have paid in cash 6000 each.

We wish to inform you that we are NOT interested in continuing the scheme.

Please therefore refund the amount of Rs. 12, 000/- by Google-Pay to mobile number [protected].

We are sorry for the inconvenience caused.

Mrs. Vandana Ashok Manghnani - M - [protected]
Mrs. Komal Sunil Gurbaxani - M - [protected]

Mrs. Vandana A. Manghnani
Asstt. Secretary (NB&R), Central Office,
Life Insurance Corporation of India,
Mumbai-21

I am trying to contact Panjaguta showroom Hyderabad where I have started my scheme in December, 2021 and I paid regularly every month 5, 000 till August 2022 but it is very unfortunate that receipt are not receiving regularly as I am paying online so I have complain via coster services and to the store but till now my receipt not received whereas always they promise to send but fail to get it
I will appreciate for urgent action in this regards
Best regards
Mohammed Nasar Ullah Khan
[protected]

One of your employee has done fraud with us ...

Simarjeet singh
[protected]
Area mohali

He has done fraud with us regarding amount 26045...
Plz help us to recover my money as I am in need of it...

Before 3 days we gone to orra dharampeth for purchasing necklace to my wife. one lady help us to. i dont know what pbm happen one big man use abusive language (mcbc) to staff and when we asked that lady she told our manager Mr.arjun and Mr.Rahul so we walked out from there, i think if the staff is not happy then how the customer

I Bought a finger ring from Orra Vashi in 2019. I recently noticed one diamond was broken. I sent it to the shop and the sent it for Quality check. I was told the ring was hit hard somewhere and the diamond broke.I have never heard a diamond ring being so fragile. This makes me wonder what quality diamonds are being good used that they get broken like a glass? I have had no injuries on my hand and finger. So I can even recall when I hit something...

I had raised a complaint on 21st June also but did not hear anything from anyone. Hence, sending second mail.

Hi Team,

I have had enough of the experience I have been receiving since April. On 14th April 2022 I visited Orra Jewelry - Shop No 8 & 9, Laxmi Chambers, Dulhan Complex, 375, Laxmi Rd, Narayan Peth, Pune, Maharashtra 411030, India. I wanted to give a platinum ring costing Rs. 45, 000 as a present to my husband on 28th April. Since his size was not in store, the store people told us they will inform us by 18th April, as the stocks were visible online but they just had to get it. They promised that they will give the ring before 28th April as my husband had to come from Solapur to collect it. I had to call them 2 times in a day, and send someone physically to their store to collect the ring for one week. All they told us that we will receive it before 28th April. But we never received the ring on 28th April and then I refused to take the ring.

On the same day when I visited the store on 14th April, the storekeeper asked us to open a Bhishi for 10 months for Rs. 18, 000 per month. I liked the scheme and I invested right there and there. Based on my experience from Orra, I asked them to cancel my Bhishi and refund my amount. They recorded a small video in store, with 2 ladies and one store keeper, showing that the bhishi took place in their store where out of 10 people only 2 people came to the store for the Bhishi and shared the recording that mine was the first number in Bhishi. I really hesitated and based on the least customer service I received from Orra, I asked them to cancel my Bhishi.

I cancelled my Bhishi on 24th May and yet I had to call everyday to the store person, to confirm when I will receive the refund. In the beginning she said (her name is Pooja) I will not receive the amount as the refund, I will have to buy something from that Rs. 18, 000 and then after calling her to ask when I can come to collect the jewelry, after a month she tells me, which is today that I can only buy the jewelry after 10 months.

I have had the worst experience of my life with Orra, and based on this experience I have told all my family and friends to not buy anything from Orra. First she made me run around for the ring for my husband and after that for Bhishi she made me call her thousand times just to tell me that I can only buy Jewelry and after 10 months.

I will wait for my Rs. 18, 000 to be received back by the end of this month.

I will not be able reached by call, but I can be contacted via email - [protected]@yahoo.com

I am ambar londhe. I have return the diamond ring on 6 April 2022 against cash back.. I have not received refund till the date... Approx one and half months is over but not getting amount agaist the returning ring. They told us some issues are there in head office but that issues are not solved till the date.. I don't know where problem is there.??? I am talking from indore and orra showroom placed in mg road.. Please refund my money back... As soon as possible.. Without any emergency no body will sale his ornaments so please solve my query as soon as possible... And refund back my money.

I started my kitty in orra in I lost my payment slip and they refuse to give my amount which I have given to them . Pathetic service ... Really bad