Osmania University — No Status Update regarding my Transcripts to WES

Address:

Asignagar, Royal Castle 3rd floor, flat 305

Tra.ID & Amt : ACR77433 & 3612.00
Its been 4 months now and there is no Update on the status of my Transcripts that were to be sent to WES from OU.
I applied for it using Urgent mode (Which is supposed to be sent to WES in 7 working days) buts its already 4 months and I am not sure what the Department of Osmania University is actually doing.
I tried to call on all the numbers given on website and there is no single number which works.
what Kind o[censored]niversity is this who takes no responsibility for their Students????
if at all a phone number gets Connected luckily, the management over there talks in such a Rude manner that i cannot even explain and wonder how such people are even given Jobs.
Look into this matter ASAP and provide a status Update Immediately. Here is the Transaction ID and Payment Made: