Osmania University — Prolonged delay in Transcripts for WES

I applied for Transcripts for WES on 3rd December 2021 and opted for the Urgent Mode. Despite paying the amount in full, the transcripts have not been sent yet. I have been calling and writing emails but all in vain. People in the university should not have phones, they are of no use as all the calls go unanswered. This is high unacceptable from a so called reputed university like this.