Overnite Express — cheating as money taken but item not delivered

As my courier was handed over to overnight courier for shipment from haryana to hyderabad on 18 aug 18 for the eve of rakshabandhan. But even so many days the courier service not delivered my courier in time. As my eve have gone but item is not delivered to me. Now after eve this item has no use for me. Due to this company my whole money goes waste and it hurts my sentiments. I contacts to company on contact number as well as email address but not given any response. If this company was not able to deliver on my location why the taken over my courier.