[Resolved]  Overnite Express — complaint against rude courier

Address:

Ahmedabad, Gujarat

OVERNITE EXPRESS LIMITED
my receipt no is [protected]

on[protected] a courier containing urgent medicines was sent by my cousin from haryana to ahmedabad, he was told that it will be delivered on third working day, but i didnt get it on time, then i was told to check online status from your website, when i checked it was showing that it will be delivered on friday. 17-1-14, after lot inquiry i got a number of ahmedabad location. which was [protected]. he told me that, IF YOU ARE IN HURRY, THEN YOU COME AND TAKE IT FROM HERE, ELSE WAIT!!! these were his words to me, today its saturday, i again called on same number, and when i asked about my courier not delivered today also, then he again talked very rudely IF ITS URGENT??? THEN COME AND TAKE IT, i even told him that i will complain if he not deliver today also, but he told me DO WHATEVER YOU WANT.
now i want to ask sir, is this for the Overnite Express charged to their customers??? so that customer himself have to take his courier from their office?? as if its his grudge!!! I have paid fully to them to deliver it at my door step and that too on time. not for because i have to leave my work and go to their offices... kindly pay attention on this matter, i want a strong action against that person, who is in charge of Overnite Express ahmedabad branch, having contact number [protected].

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Thanks & Regards
Nikhil Goel
M. [protected]