Overnite Express — consignment no [protected] not delivered at my residence at new delhi

Address:

New Delhi, Delhi, 110070

I regret to bring to your notice that your delivery service of courier at your branch office c-19/5 massod pur, vasant kunj is highly unsatisfactory. Important courier for me was dispatched from patna on 18/12/2017 and the same has not been delivered to me till now. On enquiry from your massoodpur office, to my horror i was intimated that my mob was not responding and hence the courier has been sent back. This is incorrect and misleading as my mob has been active all this time.
Neither the courier phoned me nor he came personally. Even if he came he did not care to leave his no or chit. Had he done this, i would have personally gone and collected.
This is a gross negligence of duty and careless attitude of your branch at masoodpur.
Brig kapur
[protected]