| Address: | Hyderabad, Andhra Pradesh, 110005 | | Website: | www.overnitenet.com |
My father couriered me important documents on nov 28 with awb no [protected], from haridwar to hyderabad. The courier reached to hyderabad hub on 30th nov, but they choose to return it instead, since they find the delivery address as not serviceable. Although the website boasts of multiple branches within hyderabad, to my surprise, they didn't even bother to contact me and chose to return it instead. I immediately followed up with them on the number [protected]; the guy assured that they will rectify the issue and asked for an alternate address to deliver, for which i gave my office address. I was even willing to pick the courier from their office, had they common sense to contact me. But after that, they simply gave false assurance and my courier was eventually returned to the origin. This is a case of high customer negligence and irresponsibility on their part. Worst thing is that in spite of that, they don't admit their mistake and simply say that your area is not serviceable!! Why do they have chosen to be into courier business in the very first place? I had even lodged a complaint query #[protected] on 30th nov, and although it said somebody will get back to me; but as the case with their pathetic customer services and no surprises here, they didn't even bother to get back to me! Worst courier services ever!!!
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