Overnite Express — courier package got misplaced

Address:	Dehradun, Uttarakhand, 248001
Website:	Overnite express

I have booked a courier from mussorie for delievery to dhampur distt bijnor with docket number [protected]. This package was booked for courier on 2nd of june 2018. Now till 13 june 2018, the package has not yet delievered. On enquiring and contacting the mussorie office their employee provided only the contact number of their ghaziabad office and told us to contact their regional office without making any effort to trace the packet on his own. When contacting in ghaziabad office we were told that the package could not be tracked now. Since the address contained distt bijnor (Which is the complete address pf delievery dhampur distt bijnor). As per their statement, the package was wrongly routed to bijnor while to deliever it to dhampur it has to be routed through moradabad. Due to all this mismanagement of courier service company employes, my package is now mispalced and even the ghaziabad office is unable to track the package and have no clue where the package is lying. They are asking for time to track the package though it has been nearly 2 weeks and the package is not yet delievered.
Also, on tracking the docket no. Online it is showing status delievered on 11 june 2018 but the package is not yet delievered. On complaining about the same we were told that it has been wrongly updated by the bijnnor office.
Now, this is the height of irresponsibility by the courier service company where no one is ready to take the responsibility of the misplaced packet booked through their courier service and we the customer is left in utter confusion and the package contains expensive material.