Overnite Express — Delay in document delivery

Address:

Kolkata, West Bengal, 700075

On 22nd Dec.'15 I couriered a very important document thru Overnite Express to my son in New Delhi, and while handing over the document I was promised that the same will be delivered by 3-00PM next day. But actually the document was delivered on 24th Dec.'15 evening. In between I had to make many phone calls and running around, apart from the tension and anxiety for the document. I had paid Rs 210.00 for this service, with the understanding of next day delivery. The consignment no. is [protected]