Overnite Express — didn't receive the docket

Address:

New Delhi, Delhi, 110020

We send a courier from jaipur-rajasthan to mahaipalpur, delhi-110037 having docket no. [protected].

Online it is showing delivered but physically not, we want proof

Why this happens to us, this is completely ridiculous.

I called to customer care twice, but this is also not helpful to me,
they are unable to give any satisfactory solution.

Please help us...