| Address: | Bangalore, Karnataka, 560095 | | Website: | www.overnitenet.com |
My parents had sent me a parcel from guwahati, assam, on the 5 of october 2018. When i tracked my consignment, it reached the next day, 6 october 2018. I did not receive any calls or acknowledgement from the madiwala branch, overnight express. I had to do my own research in getting their contact details. After many attempts to connect with them, finally picked up my call on the 8 of october, stating that they will come and deliver my parcel. The evening was over, no news, no deliveries! The next day, the same ordeal persisted, only this time, i could get in touch with the manager in madiwala overnight express branch. He had promised to deliver my parcel that same day. After four days of hardship and struggle, i finally got my parcel.in addition to receiving my parcel, i realized that my parcel was tampered and torn by the delivery boys intentionally. I immediately texted the manager, and his first response was, 'what was the content of your shipment?' apparently, that is the protocol they follow. It was obvious that my parcel did not contain anything illegal, which they have checked and sent from their guwahati counterpart. No apologies, no remorse, no sense o[censored]nderstanding what privacy means. My question is, would you ask your customers after having gone through a nightmare because of their incompetency, the content of their shipment??? Good heavens!
My recommendation to everyone out there is to never use overnight express courier service. My chapter for their pathetic service ends here.
Sincerely,
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