Overnite Express — goods not delivered by overnite

Address:

New Delhi, Delhi, 110011

My parcel reached reached new delhi on 16/11/18 but was not delivered on the same and also next day it was not delivered, so i had to get it myself from the overnite courier office after calling them several times at kotla a180. This is total negligence on your part agent prem prakash who had lied to me saying that he is on his way and will be delivered shortly, lastly i was told that the agent who was to deliver had left office early. How can he fool me as i was waiting for it since morning. Such person must not be license to run the courier service.
I am very much unsatisfied with your service.