Overnite Express — overcharged by the overnite express courier company

I approached overnite express courier company franchisee in mira road (E) for sending one small documents weighing 30 grams.

It was to send from mumbai to jaipur. On asking them they told me minimum 500 gms to be charged and there are two facilities - normal and priority costing rs. 220/- and 450/- respectively. I opted for normal one and paid 220/-.

After reaching home i thought of cross checking the and done so by calling the customer care and understood from them that it should cost around rs. 130/- according to them.

Than i approached the incharge of overnite express mira road location but he was also unable to help, saying they cant do anything about the charges taken by franchisee. If i felt the rate is high then i should not have opted to take the service.

This is not the right approach by such renowned courier company.