[Resolved]  Overnite Express — parcel not received

Address:Pune, Maharashtra

A courier with important documents was dispatched from delhi on 16th Dec-2013 for pune but not delivered till today. it is mentioned on the tracking website that parcel reached pune on 18th Dec-13 and out for delivery. When i called their pune office on[protected], they give me the contact person's name and no (Santosh -[protected]). I called him several times and after lot of followup he gave me the contact no. of other person (Anand - [protected]). He kept on telling me that he will deliver but till today the parcel is not delivered.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I Devender Gupta is to receive a parcel from siliguri under the domt. no. [protected]. Parcel was booked on 15 march 2014. Send me the parcel as soon as possible. contact me on [protected].
My parcel was supposed to reach me yesterday and the status was also 'out for delivery'. I have been following up since yesterday, making several calls. Every time I call the Okhla branch they tell me that the parcel is lying in the office and ask for my address. Today they asked for it three times telling me that there's no address mentioned. My question is? How can you take the packet in the first place without an address. They tested my patience in the highest level today. The last person I spoke to had the audacity to talk to me rudely after making me go through what I did. All this, after telling them several times that there are eatables inside. With the current Delhi temperature I'm sure it doesn't make any sense delivering it to me now. Consignment number - [protected]
My parcel was supposed to reach me yesterday and the status was also 'out for delivery'. I have been following up since yesterday, making several calls. Every time I call the Okhla branch they tell me that the parcel is lying in the office and ask for my address. Today they asked for it three times telling me that there's no address mentioned. My question is? How can you take the packet in the first place without an address. They tested my patience in the highest level today. The last person I spoke to had the audacity to talk to me rudely after making me go through what I did. All this, after telling them several times that there are eatables inside. With the current Delhi temperature I'm sure it doesn't make any sense delivering it to me now. Consignment number - [protected]
Just not worth it. Once you've paid for it and they have the parcel, they just don't care. Customer care numbers are either busy or they don't answer. Its very very frustrating. No match to DTDC!!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Overnite Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    705
    Pending
    0
    Resolved
    176
    Overnite Express Phone
    +91 11 2351 0131 [HQ]
    Overnite Express Address
    Overnite House, 11099-C, East Park Road, New Delhi, Delhi, India - 110005
    View all Overnite Express contact information