Overnite Express — Pathetic experience[protected]

Address:

560098

Today Overnite courier guy called me threatening that i did not pick the call. He came all the way to know that i was not there at my place.
Strange isn't it! someone calls you and threaten's your for not picking the call and hence they could not deliver. For the fact i had ordered many online i did not even know which product they were delivering :).
I got a call from[protected] at 3.10PM today (only call). I returned the call at 3.14PM, number was busy. I did not even know it was a call from courier agency. I did not call back again.
Later i get a call from some supervisor from the number [protected]. He starts shouting at me.
He said "My guy called you and came to your place, why didn't you pick up the call?" i said i received all the calls i got, i never received any from your team".
He says, " Don't lie, shall i show you call record"
me: when did you guys call me?
Supervisor: He called you at 3PM and you did not pick the call.
Me: oh now i see. I saw missed call in my phone i called back but that number was busy.
Supervisor: Can you show me the record?
//Hilarious isn't it :)
Me: I said yes i can show, so what will you do if i show?
Supervisor: Now do you want a product or not? i will send it back.
Now, me: What the hell are you talking? why will you send back?
Supervisor gets livid for my hell comment: He again shouts stating i am sending the product back.
Me: I was pissed off and disconnected the call abruptly stating do what ever you want to do.
My views: Trust me today i was so cool, and i was thinking this gentle man must be frustrated with some work for his harsh tone when he started the call. But the way it progressed. I did not understand what is he upto. I always had instances when customer are not available they fix up a slot and deliver next day. I understand i was busy when this person called. And i called back.
But what was unbelievable is the nature at which one shouts.
Then i called the previous number to ask why was the person shouting when i am cool as customer. I just got one call. This person says, "sir dont tell my boss was shouting mind your words, i was there." Great courtesy but displayed loyalty :).
Then i continue to say that ok your boss was harsh i did not get why. He says sir i called you so many times (i just called one call), you did not pick up. Your area is so far who will come again.
Wow
My boss just called you to validate. Dont talk nonsense and he instantaneously informs his supervisor that i am on the call. He asks me to disconnect the call abruptly as retaliation to what i did. :)
Wow... This was fantastic taste of customer obsession from your service industry. Sorry guys, never in my life i will even by mistake get into conversation with your guys. They don't know how to communicate.
Once cannot threaten for customer not picking the call. They should have empathy to understand that we can also be busy.
Only one word that was harsh from me was "Hell". I apologize for that. But for all the shouting i got from the starting of the call for no mistake of mine and lack of assertiveness. This is not acceptable.
I will never recommend this agency ever.
Thanks,
Keerthi Varma
[protected]