Overnite Express — product not delivered last 13 days received at thiruvananthapuram hub.

Address:

Thiruvananthapuram, Kerala

I prasanna kumar was submitted a complaint against overnight courier last 3days back, after all nobody give a satisfactory response. The documents sent from agra dhfl pramerica insurance company. It received at thiruvananthapuram hub on 27 jan. After 13days over and i didn't get any reply from your side neither overnight courier service.
Further what action to be taken myself, and what action should take from your side??.
Hope a satisfactory reply from your side.
Thanking you
Prasanna kumar
Tc-24/1135, teachers lane
Kowadiar, kuravankonnam
Thiruvananthapuram.
Mob.. [protected].