Oxigen Recharge — refund issue

Address:

Chennai, Tamil Nadu, 600044

I have made two transactions for adding money to my oxigen wallet on 8th oct 2019 but both transactions were failed and the amount was deducted from my bank account.

I have escalated up to level 2 but no response on refunding.

Oxigen wallet is available or not because customer care number is not working even no response on mail and it's more than 7 days still refund is not processed

Order id:[protected]
Order id:[protected]

Kindly rectify this issue.