Oxigen Services India Customer Care
Oxigen Services India Pvt. Ltd.
Customer satisfaction rating: 39%
Submit a Complaint
403
COMPLAINTS

Oxigen Services India Customer Care

Oxigen Services India Pvt. Ltd.

TwitterFacebookLinkedInGoogle+
Address
Plot No. 94, Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4677 3377
[Customer Care]
185
64
+91 12 0719 1010
[OxigenWallet]
68
28
+91 12 4716 1100
[Head Office]
41
28

Fax:
Fax:
+91 12 4436 2151

Additional info
Corporate Office / Correspondence
Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana - 122001
Tel: +91 12 4716 1100
Fax: +91 12 4436 2151

Registered Office
G-4, Community Centre, C Block, Naraina Vihar, New Delhi 110028

Customer satisfaction rating
39%
Complaints
403
Pending
156
Resolved
156
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon08:00 am - 11:00 pm
Tue08:00 am - 11:00 pm
Wed08:00 am - 11:00 pm
Thu08:00 am - 11:00 pm
Fri08:00 am - 11:00 pm
Sat08:00 am - 11:00 pm
Sun08:00 am - 11:00 pm

Oxigen Services India related photos (70)

Complaints with pictures are more trusted and informative    View all

Oxigen Services India Customer Care related pictures (70)

Oxigen Services India Complaints & Reviews

Sort by:

Oxigen Services India Pvt. Ltd — Transaction failed

 zhimpi on Jan 9, 2017
I had 2 transaction on 19 december which were failed. The money from my wallet was deducted but was not transferred to the destination account. I tried a lot of time to contact but there was no response. Please sort out my problem..
Payment To -98420100005851
53056171011482128388 (transaction id)

Payment To -98420100005851(transaction id)
92972360011482127833...
Complaint comments  Read comments Complaint category Banks

Oxigen Recharge — Transaction not done but money deducted in the visa card

 haleemah on Jan 11, 2017
I have transaction through paytm of 500 hundred rupees but transaction failed money deducted from OXIGEN prepaid visa card on 4th January at 8.10 pm. Refund not added in my OXIGEN wallet yet. I contacted with Customer Care but they not responding.its along time. Please refund my account quickly.10 days gone but refund not added in my rbl fund. They are cheating with and fraud company because they not given my refund till date.i am confused what I do now. I will case him in consumer court....
Complaint comments  Read comments Complaint category Banks

Oxigen Recharge — Special recharge of tata docomo

 Purshotham Tiger on Dec 29, 2016
Sir iam not get recharge of Rupees 114 to my (7795823725 docomo number) mobile number & also iam not get my money back to my account also,
Simply they deduct my money without any recharge, so please give clarification about this, i'am really not satisfied with this, becouse they did not send any information about money deduction except they said that "transaction service not supported" please give a message that when it support & when my money get back....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Oxigen Wallet — Virtual visa

 ashokrajaldesar on Dec 28, 2016
Dear Sir/ Mam,
I wanted to create a virtual visa 5days back, 2000 rupees deducted but virtual visa not generated but the money never reached and neither did they refund it back and seems they dont even want to.. Have written emails to them but they dont respond, neither do they reply on twitter, their CS telephone number keeps you on hold for hours but no one comes on the line ever.. I am not the only one, everyone who has used their app gives negative reviews on Google Play store but they dont respond to anyone and they purposely cheat customers so as to keep their money.. They have not...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Oxigen Recharge — Refund of amount

 R Kumaravel on Dec 26, 2016
Respected Sir,

I have recharged Airtel Mobile No 9789006397 (My relative) with Rs. 195 & Rs. 198 erroneously mentioned in vadafone and Aircel from my SBI internet banking account through oxi services on 25.12.2016 the problem is the amount of Rs. 195 & 197 has been deducted from my account but I have not received the recharged amount to my SBI Account.

Please refund my amount. The details of the transactions is


Transaction id- oxisbi24176521igaamnapc4 for Rs. 195/-
oxisbi24176699igaamncpo6 for Rs. 198/-

Please kindly refund...
Complaint comments  Read comments [1]Complaint category Banks

Oxigen Recharge — Not refunding money

 kay_297 on Dec 26, 2016
Dear Sir/ Mam,
Had made a bank transfer of Rs 1600 from Oxigen wallet on 24th December.. They charged 1600 plus transfer fees of Rs. 48..The transaction failed but they are not returning the money.. A friend needed that money in emergency two days back but the money never reached and neither did they refund it back and seems they dont even want to.. Have written emails to them but they dont respond, neither do they reply on twitter, their CS telephone number keeps you on hold for hours but no one comes on the line ever.. I am not the only one, everyone who has used their app gives negative...
Complaint comments  Read comments [1]Complaint category Utility Services

Oxigen Recharge — Transaction Failure

 ਅਮਨ ਰਹੇਜਾ on Dec 26, 2016
On 22/12/2016 i have added rupees 500 to my wallet with transaction id 26279395011482429686 which was successful after a while i tried to transfer rupees 489.00/- with 3% surcharge to my a/c but due to some reason it shown as transaction failure with the transaction id 60309651011482429892 now i din't got money back in my wallet neither my transaction got successful, i have also mailed to complain to oxigen wallet with ticket id no. 408656, the mailed me back that i could to reach on their customer care number or mail us but neither they are replying my mail nor answering the calls.
Please...
Complaint comments  Read comments Complaint category Online Shopping

Oxigen Wallet — This mobile wallet is fraud or scam I guess

 0sahils0 on Dec 24, 2016
Today in morning I got message of extra 10% cashback on adding money in oxigen wallet. Then I tried to add a amount of Rs.500 to oxigen wallet and applied promocode. Given my card details and finally submitted my OTP. Got SMS from bank that you made a payment of Rs.500 to oxigen.com something like that but its hard to believe that my wallet still showing zero balance.
I tried to contact them telephonically but no one is picking call and mailed them about this what they have done is only given me ticket number of complaint no further step is taken.
Please give me my money back as I...
Complaint comments  Read comments [1]Complaint category Other

Oxigen Recharge — Money deducted from my oxigen wallet but not paid in transfer account

 omkar raja on Dec 23, 2016
I transfer money from my oxigen wallet to bank account. It show transaction failure but money is detected from my oxigen wallet. I try mony time to call oxigen wallet custmer care but not able to contact. I transfer money rs400 +rs12 (Surcharge @ of 3%) on 11/12/2016 showing transaction failed (Tarnsaction id 82478771011481407915) on bank of sbi account but money is detected from my oxigen wallet account and not transfer to bank account niether refund. Please solve this problem...
Complaint comments  Read comments [1]Complaint category Banks

Oxigen Recharge — Sun direct DTH recharge due to pending

 ylnprasad996 on Dec 22, 2016
Payment Status Completed successfully.
Transaction Status
Incorrect Voucher
Denomination! OxiTransID 19043404002212201611
Transaction Details
Reference Number
221220161103097833
(Please note this for future
communication**)
Transaction ID OXISBI24145699
Service ETOP*SUNTV, 41172817839
Bank Transaction ID IGAAMAZXL7
Transaction Time 12/22/2016 11:06:29 AM
Recharge Amount Rs.200
From: Y.L.N.Prasad,
9491054396...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Oxigen Recharge — Amount debited from sbi account to oxygen by fraud

 parul14!_ on Dec 22, 2016
On 22 december 2016, around 11:30 a. M i received a call from an unknown number asking regarding my card details and otp. Since the person imposed to be from the sbi bank in which i hold my account i shared the otp. Rs, 4000 were immediately debited from my account to payu oxigenwallet gurgaon. On contacting payu they further reverted immediately with the details of the transaction made to you. I have attached the details of the transaction made from my account as well as the details provided to me by payu tracing the transaction to you.
I demand a full refund of the money as well as the...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Oxigen Recharge — Transation failld and redeem my wallet balance

 ravi01233 on Dec 22, 2016
Dear sir,
the last time i'm take to a transaction in oxigen wallet. Txn. ID 79322509011482336821. but my transaction is failld..my wallet balance is redeem. why???
i concer with customer care there no provide me proper information and my call is drop whitout any resion...
so i think please block my account other than deactive oxigen wallet.refund my balance in my bank account...
if you concern than my alternate no. 9782839732...
Complaint comments  Read comments Complaint category Products & Services

Oxigen Recharge — Money debited but not showing [Resolved]

 Boobalan D on Dec 20, 2016
I have loaded 2000 from my bank at 8.12.2016 still my money is not loaded in wallet or refunded back to my bank.i got message that your money will refund in 48hrs but still no refund.customer services are not attening call...Refund my money as i really dislike their services.very poor services from oxigenwallet.i did not got any update about this big scam website......
Complaint comments  Read comments [1]Complaint category Banks

Oxigen Recharge — Transaction Pending

 ayu1994 on Dec 18, 2016
I didn't received my payment of Rs. 950 made to me on 13 december yet by mobile no. 9462393932. Transaction No. - 58319230011481627 .
I have written many emails, call on oxigen wallet customer care but no call pickup yet and no reply on email yet. The transaction is pending in notifications of app.
I have also attached pics of transaction history of sender and my mobile and a pic showing transaction pending in notification on app.
Please solve this.
And tell this company to at least attend customer call and mails.
Thank You....
Complaint comments  Read comments [1]Complaint category Other

Oxigen Recharge — Amount Deducted Money not Loaded in Wallet

 Harsimranjit Singh Kler on Dec 17, 2016
5 Days back i try to load 4k into oxigent wallet.Money got deducted bt not loaded.Oxigen SMS said it ll b resolved in 48 hour.nw 5 days..i need this 4000 for medical expense...i call hundered time on CC, paid call charges...i send mails...i raised ticket .No Response no update.wt i do let me knw?...such a pathetic customer service ...i need my 4000 in may wallet asap...m making paid calls to ur customer care no response wts wrong do u hv any shame?...hw i ll pay medical expenses who is responsible?
Tickt No:394532, Transid 39454247011481612414..Amt 4000...
Complaint comments  Read comments Complaint category Other

Oxigen Recharge — Transaction failed

 Sufiyan Hilal on Dec 15, 2016
Hi team,

This is to inform you that my transaction of 272 rupees failed and is debited from my wallet while doing the mobile postpaid payment. I request you to reverse the amount in my wallet as soon as possible its already 2 days since i tried calling customer care number numerous times but it is not getting connected i have replied to thier mail id still there is no reply.

Thanks
Sufiyan...
Complaint comments  Read comments [2]Complaint category Utility Services

Oxigen Recharge — Money not add to wallet but deducted from bank.

 amit7783 on Dec 15, 2016
Not professional approach. Your customer care number also not picking up my call.
I transferred rs.300 11 dec 2016 through hdfc net banking vide transaction id: 17287807011481435548 also payment deducted from hdfc bank but amount not add to oxygen wallet. Hdfc payment id is : - 5944710026

Kindly check this issue at very urgent.

Regards
Amit...
Complaint comments  Read comments [2]Complaint category Products & Services

Oxigen Recharge — My amount deducted from bank but not credited in oxigen wallet (Big time cheating)

 kalyanacm on Dec 14, 2016
Hi,
I registered newly to oxigen wallet on 8th dec-2016.
I loaded money into wallet (Rs. 500).
My transaction no. 74543305011481201602

I got an sms from oxigen saying that, transaction failed.
My bank account deducted with money.
5941386671 - hdfc ref. No. 163435162936.

I called several times to oxigen cc and sent several mails.
But neither my money returned to bank nor reflecting in oxigen wallet.

They are pathetic and says, automatically it will come back to my account in 48 hrs. But it happened one week back....
Complaint comments  Read comments Complaint category Business & Finances

Oxigen Recharge — Payment not received

 ramuko on Dec 14, 2016
I loaded money rs.2000 from my karur vysya bank to my oxygen wallet on 10/12/2016-11:07.the was deducted from my bank account.but payment not transfered to my wallet.i send mail they reply an ticket no.what the purpose of the ticket no.plz refund my money to bank as soon as possible.i have no balance in my wallet for my transactions.transaction ref:IBIBO-5943370169...
Complaint comments  Read comments Complaint category Banks

Oxigen Recharge — Recharge not successful

 Gautam357 on Dec 14, 2016
Dear sir,

I have made recharge from sbi oxi services on 12 Dec 2016 and money was deducted from my account but recharge was not successful kindly please refund my money in my account following are the details of the transaction

Transaction ref
:OXISBI24020543IGAAKNWMU5

Kindly resolve the complain shortly as it has already caused me an inconvenience

From
Gautam
7506439969...
Complaint comments  Read comments Complaint category Other

Recently Discussed

(1 minutes ago)
Defence Pension
Non receipt of revised pension
(2 minutes ago)
Aircel
I m complaining about aircel 249 pack
(13 minutes ago)
Street Style Store
Shoes not delivered yet
(15 minutes ago)
Quikr
Illegal business by quikr
(32 minutes ago)
Aircel
sim blocked

Featured Complaints