[Resolved] Oxigen Wallet — unable to do kyc and bank transfer
I loaded 4000 rupees in my wallet and try to bank transfer the same, pop up came and asked me to do kyc before money transfer. I was trying to do ekyc but i am getting error message as "asa license key expired" contacted customer care regarding the same he asked me to wait for day or two, now it is almost 15 days same issue persist. When i tried to contact customer care again repeating the same dialogue again.
Was this information helpful?
Mar 21, 2018Complaint marked as Resolved
Mar 18, 2018
Oxigen Services India customer support has been notified about the posted complaint.
Mar 20, 2018Oxigen Services India Customer Care's response Hi Thiru,
We're sorry that you are unable to update your KYC details. Please note there is downtime issue with NPCI for OTP based eKYC. Our team is already working on it. As soon as we get any update you'll be notified.
Your patience is appreciated till the time. If you've any further query, please let us know.