Oyo Life — in relation to booking cancellation

Address:	Vadgoan Budruk, Pune., Pune, Maharashtra
Website:	www.oyolife.in/pune/57328-oyo-life-pun655-vadgaon-budruk

I recently booked oyo life at pun655 locality based at vadgoan budruk pune.
I directly opted to book the property without seeking any prior scheduling since i was busy and the ease of taking a virtual property tour via images provided in oyo life app assured me about the probity of the room. However after making a successful booking and following up with the stay supervisor for the last second otp number i came to realise that the single room that i booked for 5.5k rent was in actuality a 1bhk flat with an attached girl room. Now since the stay supervisor illumined me about the mislabelling of the flat from oyo life, i decided to cancel my booking without commencing my term and told them to cancel the said booking at the earliest to which they subsequently agreed and assured me the refund of my money inter alia.
Now this is where the purgatory dawns.
I have been following up like a mendicant with oyo customer care about the update of my refund and till when can i expect the same being reflected on my main mode of payment however from past 20days they are running the same mundane line of we are working for a quick resolution" and blithely keep the statement there without practically assuring anything.
I thought since oyo is a young start up company which is taking a drastic step up in the hospitality industry and is already flourishing well all over india and laterally on a global scale. I thought oyo life might provide a very comfortable roof over my head and will make me feel at home considering their novel terms like no lock in 24/7 security & multiple payments option mode via which we can pay our rent, however now after this recent incident i'm highly doubting about such motley of schemes they are providing and is concerned about their dark or i would rather say lackadaisical truth.
I understand that the more giant an organisation is the more problems it faces through and i am not vilely blaming oyo for an inadvertent error that they made labelling the room for which i asked for the cancellation of the same and requested for a refund.
Now since i have requested for my refund all im asking is an expedition of the process so that the reputation of oyo as a reliable and notable hospitality firm could stay alive and people like me who are taking a virtual route from emails to calls for their hard earned money could be reimbursed quick so that we can rebuild our trust with oyo and opt for their service on a consistent scale day by day.

Additional details.
Flat location pun655
Booking id 95547