| Address: | Mumbai City, Maharashtra, 400093 | | Website: | www.oyolife.in/mumbai/81487-oyo-life-mum1422-andheri-east |
This is arijit choudhury with booking id's 56073, 56076.
This is a request of refund of the payment of rs. 54682.83/- (Made in three installments) that i had made on 17-october for an accommodation for me and my wife (Mrs. Pallabi dey) through oyo life for room no 201 at property mum1422 in mumbai. The accommodation was supposed to start on 19th october.
To our surprise when we arrived at the property on 19-october-2019 we were told by the oyo-life staffs there that the aforesaid room was not ready and could not be made available to us on that day. We were then asked to take a different room in some other property (Mum1200) nearby. The quality of the makeshift room was nowhere near to what we had paid for. The room was unclean, smelly and very small. As such we had no other options but to move out and make some arrangements elsewhere.
Consequently, we made the request for refund of the entire sum of 54682.83/- for failing to provide service as per the agreement with the following people from oyolife for the refund (Not sure about their names):
1. Shoeb choudhari - +91-[protected]
2. Mohd sadab qureshi - +91-[protected]
With a lot of disappointment i'm writing this because it is almost a month now. I have called the above numbers and also oyo life customer care several times and also mailed them on 6-nov-2019 regarding the refund but with no success. Unfortunately, i didn't receive any satisfying reply and also lies many a times in call and no reply (Through call or email) at all from the concerned team, now the trust with oyo life is deteriorating as they don't have time to reply to a customer, i had a faith in oyo life but now i don't know.
I have a big doubt about my refund from oyo life and i don't know whether i will get it or not.
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