Pacl India — getting error message "this pacl registration number does not exist as per our records" while trying to register for the pacl refund

Address:	Thrissur, Kerala, 680506
Website:	sebipaclrefunds.co.in

I am writing on befalf of my mother (Mrs asmath haneefa, w/o late mr p p haneefa, ponnakkal house manathala beach p. O chavakkad) who have been an investor of pacl from 2010. We have been trying to get the refund of the policy after seeing the notice through sebi website that sebi is accepting the refund/claims applications from the investors of pacl india ltd. We have been trying to register for the same tgrough the website portal
http://sebipaclrefund.co.in and it was nkt generating otp for some reason and after trying for a long time we got the notification error showing "this pacl registration number does not exist as per our records"
We have the pacl registration certificates (Bonds) and some of the bills of installments
Please give us a prompt reply to resolve this issue quickly as the last date for submitting the documents through the portal is said to be the end of this month
Registration number u[protected]
Date of commencement 28/01/2010