Pacl India — I want my money. pls do the needful thing

Dear sir,
My name is A. Anthoniammal, and my nominee name is Balric Ivan. I'm from Chennai, Thiruvallur District.
I have insured in PACL Rs. 10, 000 in june 2004 and It has been finished on December 2014 with Rs 39, 500. I have been submitted orginal document of mine at Ayanavaram office. Then they have issued only Acknowledgement slip for me, I have no document number in that slip. And now, how can I fill the online form without document number. Als also i don't know my document number. Please do the needful thing to get my money. I have attached my acknowledgement slip with this complaint letter