Pacl India — My application not processed for refund

Dear sir
I submitted application for refund but after enquiry it is showing that your application could not be processed at this stage and you await notification. Kindly please help me.
My certificate no. U[protected]
May be it is because i tick land alloted, i tick it because in my certificate there mentioned area of land so i thought land may be alloted kindly help me in claiming refund
Regard.