Pacl India — the policy has matured ago a long time but the money hasn't reached the hands of the customer

Address:

Krishnagiri, Tamil Nadu, 635103

I would want to bring to your kind notice that my policy has matured in the year of 2014 November.My policy number is[protected], it is in the name- Purusothaman s/o Subramani. It had matured 3 years ago but I haven't received the matured amount or any legal notice about the delay.
I want the details to be given at my email [protected]@gmail.com
Alternative address- [protected]@gmail.com
I hope, you would proceed further and give me reply as soon as possible
Thanking you