Paisabazaar.com — purchase not fulfilled, unprofessional behavior on call

Address:	Gurgaon, Haryana, 122001
Website:	Paisabazzar.com

Hi team,

Writing of this email is to resolve my issue which is pending from 4-5 days. My transaction is pending from from 16th of july and not reflecting and dates for transaction from my bank account for mutual fund according to bank mandate is not changed. I have received an email for failed in processing the transaction.

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This is to inform you that your mutual fund department are unprofessional.

Firstly your call center handle the call which do not have any kind of ticketing tool, i need to explain the incident every time i have to call.

Secondly no records of customer complaint. No tracking of complaint is detected.

Thirdly they commit to arrange a call from mutual fund department which i never received.

Fourthly and most severe condition from mutul department. I call directly to mutual fund department and they handle the call so unprofessionaly, without putting my call on hold they ask manish sharma executive of your department to handle the call and his voice was audible i would like to phrase his statement "do not pick calls from old customer and put the call on hold, it will hang up".

Lastly i tried to call mutual fund department from another number, i asked to talk to manish sharma or pramod. Executive always hung the phone by saying that manish busy on another call.

I am very disappointment from such behavior and shall expect to resolve my issue asap. Find my details below.

Regards,
Tejpal singh
[protected]