Paisabazaar — fd purchase through paisabazaar

Purchased an fd for sriram transport dated 14.08.2017. Till date not received any document. At every followup, they are telling 10 days. One person sanjay who was at my back for 2 months to get the transactions done has stopped taking my calls, even his collegues have started lying that he is taking lunch will call back, he is out of office etc. I am given assurance that within 30 minutes i will receive the call but all in vein. I am not sure if the company was supposed to be working like this. 4 months for an simple fd document is fraudulent and nothing else. I need this message to go to higher management so that they can be aware how their fraud employees like sanjay, kanika, jessica, kunal tiwari are cheating people of their hard earned money.