Palmonas — Request for order cancellation and refund order id #pm[protected]

I have contacted the palmanos through phone there is no response. contacted them through mail no response. below is the draft mail i have sent to palmanols

I recently placed an order through the Palmonas app with the Order ID: #PM[protected].
I kindly request you to cancel this order and initiate a refund, as I mistakenly ordered the wrong product.
Reason for cancellation: Ordered the wrong product.
Please confirm once the cancellation and refund process has been initiated.
Thank you for your assistance.
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This is a useless brand, don't get tricked just because its some celebrity's product. It's all fake, products are of extremely cheap quality & FAKE. Customer service is terrible, unprofessional [censored]s who don't give a [censored] about customers. Emails are also system generated, so don't expect any response from calls & emails. Best option is to go personally visit the store, check the products & then buy them. Or else, window shopping!

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