Panind — no response from them

Address:

Khordha, Odisha, 751003

I had filled up the online form and made payment of rs499 and then i had sent all my documents asked for verification, later i got a call from a unknown number which was from the panind i think but i couldn't receive it and later while checking the status for my order it said that call attemped call not received and mail sent to my registered email id but i didn't receive any email from them. I tried mailing them still no response and also i tried calling them which do not work. My order id is BI-[protected]N.