[Resolved]  Panind — no update or response

I submitted my application 3 weeks back. Paid the 499 twice because there was no clear instruction on name change process and that they will print the name on the form to download. I thought they will ask for the new name change on the next page. So redid the application and paid the 499 again! Got an automated email after they received the documents. Then got a call and email that they need annnexure a and my application is on hold. I sent the annexure a promptly in 2 days. Got a confirmation from courier service that it has been delivered but no communication from panind still. It’s been 1 weeks since it was delivered. I sent several emails checking and i keep getting the same automated response that your application is in process please wait for sometime. I have asked for a confirmation of receipt of the annexure a and also that my application is not on hold anymore and also how long will it take to process, and i keep getting a one line response every time. It has been 4 weeks since my application. It is very sad. Please help.