Panind — PAN CARD not yet received. Any reason of withholding?

Website:

www.panind.com

This complaint is made regarding Order ID : Y.-[protected]CR & Coupon Number : G05787052. After giving all documents online as well hard copy through registered post, I don't understand why is the application withheld. Their phone numbers, they sent through email, never worked. Now they have stopped responding to our mails. Isn't quite unethical customer dealing?
Phone me on [protected]. I'm not giving registered phone number as the customer is my father-in-law' and a very senior citizen. Waiting since December 2021. Do it if you are a capable agency.
Sudhir Khullar