Panind — refund for pan

I have applied for pan through this site and then i came to know that i have to send my documents to their center. They are also charging 500 for the same. But i don;t have such time and needed my pan card urgently. I got know that i could apply for the pan without sending my documents and it could get in just 100 and all of this would take roughly two hours. So i initiated a refund request but there is no response from them yet. I need my refund asap, do something about it.