Pantel Technologies — warranty issue

Address:

Kottayam, Kerala

I had purchased BSNL PENTA SMART PS650 Tablet from www.tradus.com. The seller name is Suman Enterprises from New Delhi. The product had touch screen complaint and its not working now. the warranty period had not expired. so i mailed my query to [protected]@pantel.in, but they didn't responded to my complaint. Therefore i called their customer care and they replied that the warranty is not applicable to my product since its an online shopping and the seller is not existing now. i product is original tablet from pantel and they are responsible for the product failure. but they are not giving warranty to their product. actually they are cheating us by saying unreasonable answer. BSNL is also responsible for this problem. the product is selling under their label and company name. There is no customer service center near by locations. Then how to repaire my product ? the seller and online site Tradus.com had stopped functioning before 6 months. so how could i contact the seller ? so the company Pantel Technologies had to take care of the product. IMEI Number of tablet : [protected] Penta T-Pad warranty registration number is PENTOFF00176394 my contact number : [protected]