Panvelkar Group — Panvelkar Oxford, Badlapur East - Flat no : 611 and Wing 04.

Dear All,

My name is Upendranath Kinu Nayak ( Senior Citizen) and I write this email in reference to the flat booked in your Panvelkar Oxford, Badlapur East - Flat no : 611 and Wing 04.

I booked a 1RK flat in your Panvelkar Oxford on 27/06/2022 and for which I made a payment of token Rs.11, 000. I regret to inform you that, I will not be able to make the purchase due to following reasons.

A) False and Misleading information from your Sales Person.
B) Lack of Trust due to frequent changes in payment information.
B) Violation of RERA rule on Registration.

Detailed reason as below :

1) When I booked the Flat with token amount of Rs.11, 000, as per agreed terms booking was done for Flat no 411 at Wing 04 ( Proof attached) but later I was forced to buy Flat no 611 as they were not knowing that Room no 411 was already booked.

2) Sales Person Mr. Shubham Mishra has initially informed me that after paying token amount, registration will be done on same month and I just need to arrange stamp duty and registration amount ( I have Audio and Video recording)

3) When I paid token amount and asked for registration, I was suddenly being informed to pay 59% of property value by Manager Priyanka, I was shocked and escalated to check with senior as this was not being informed at the time of booking. Priyanka replied stating sales officer is new and was not knowing the payment structure details and registration process (Conversation took place on 8th July 2022) ( I have Video recording)

4) When I again visited on 17th July 2022, this time Senior officer ( Mr Santosh Pawar) asked me to pay 80% of property value that is Rs 12, 00, 000 in advance and then only registration will be initiated, stating management has made the recent changes in their terms.

I informed as per RERA it's clearly mentioned in their regulations act 2016, buyer is only allow maximum 10% to pay in advance before registration & even I got the same confirmation from MAHA RERA - Grievance Control Panel BKC ( Audio Recording available) but senior officer didn't agreed and repeating same thing that it's their management decision and if I need proof he can only provide me letter of Intent on their letter head (I was not informed that letter of Intent gets expire after 30 days)

I was again shocked how builder can go against RERA rules and regulations.

I informed senior officer as things are not going as per our initial conversation and I loosing trust therefore I will ask my Lawyer to intervene before we proceed further.( I have video recording)

5) On 21st July 22, I visited with my lawyer and we had heated conversation whereas things are still not sorted and senior officer Mr. Santosh Pawar was still stuck and enforcing me to pay 80% in advance before registration.

Also no one has having any answer on letter of Intent and why it's 30 days expiry date was not informed.

Finally I was given option either to cancel the deal or pay atleast 59% ( as per slab) to go for registration, Mr. Santosh Pawar has informed me that if deal is cancelled I will get full refund without any charges/deduction.

Looking at this discretion and discrepancies, I went through a lot of stress and mental trauma. Being a senior citizen it was very hard for me to go through all this and build my trust again by investing my 60 years of hard work.

Therefore, it is request you to kindly look into the same and refund my token amount of Rs 11, 000 in next 10 working days or at the earliest. I expect a quick decision from management considering above facts . In case, any query arises, you may contact me at [protected].

If I didn't receive my refund in prescribed time or management deny for the same, I will go legal with the help of my Lawyer and even will file a complaint in RERA. I will also share video recordings in Social Media ( Facebook, Twitter, Instagram, YouTube, What's App ).

Refund bank account details.

Bank name - UCO Bank
Name of holder - Upendranath Kinu Nayak
Account number- [protected]
IFSC Code - UCBA0002926