Paramount Group — Claiming for reimbursement

Hi Iam Shalini Priyanka C, I am having health insurance in Paramount TPA under Adithya Birla insurance company, on my insurance coverage for lasik surgery all the documents were submitted by the Hospital called Narayan Nethralaya, the total amount for my surgery costed 1, 35, 000 and Paramount TPA had initially approved for 60, 000 and when I reached out i was said that remaining amount will be covered on basis of final document submitted by hospital, post my surgery i waiting for more than 2 to 3 hours in the hospital for the approval from Paramount TPA, and the final approval received from the Paramount TPA was only 45, 988 and i was totally stuck in the end since I had hope on TPA and in last movement they gave up telling they would cover only 45, 988, that impacted me and my family very badly. If this was the case why did they initially approve 60, 000 and in final movement leaving us in trouble it seriously not accepted, i want my paid money to be reimbursed by the Paramount TPA.