Parivahan.gov.in — Issue of NOC

Website:

vahan.parivahan.gov.in

I had applied NOC for my car on 6th June 2022. Since I got an update that there is a pending speeding ticket(INR 1500/-) from 2020 which is from previous owner(I bought the car in Mar 2021) I cleared that to avoid delay in process. However to highlight, I had not faced any challenge during the ownership transfer in April 2021 since I had gone through an agent. Now while I went for NOC and even after clearing fines there is not update from the portal or RTO for last 30+days. I called up the customer care of parivahan and they reiterated what I was able to see on screen if I check on the application status. they didn't had any further information on what is pending from my end or what should be the next step, only response what I could get from them was 'we do not have that information, you need to contact RTO'. What is the use of online facility if I need to get in touch with RTO, I could have done it directly at the RTO. However since I am out of state and WFH, I managed to get two get two numbers([protected]/[protected]) that was displayed on the notice board of Bangalore central RTO(HSR Layout) through a relative and diel on those only to realize that there is no real change in our system. One turned out to be not in use and the other one switched off. They (RTO's) always find some or other way to employee agents and get their fare share of bucks. At the end, after waiting for 45+days; I find that only way to get an NOC is to submit original RC, insurance, pollution certificate, form 28 and pencil impression of chassis physically in RTO with fees. My online application is just stuck with no update and no one to inquire about even if I go to RTO all they require is physical documents. What is the use of so called faceless facility, it only for us consumer to loose our face and no body else to be held responsible for this kind of delays.