Park Avenue — Bad customer experience while buying men formal suit from Park Avenue store Westend Aundh Pune

Address:

Pune, Maharashtra, 411007

Bad customer experience while buying men formal suit from Park Avenue store Westend Aundh Pune.
I bought one men formal suit and gave pants under the same for alterations.
Checked with store after one week and they had misplaced the same.
they agreed to deliver to my location next day, but had to chase them with numerous phone calls to get my pants.
Also the suit was very light coloured and hence they had not kept the jacket under the same with themselves for avoiding getting it dirty. But they delivered the pants in open packet(while driving in city traffic - ignoring the same principle they mentioned before of avoiding getting it dirty).
Also the pants were too crushed for wearing. Is this the best customer experience you give to paying customers?