Park Avenue — rude and improper etiquette of the store incharge (mr. raja) and the tailor (mangeesh)

Address:

520010

Yesterday (30/12/2017) when we visited the park avenue store which is located at bandar road beside atihoya showroom, we had a very unpleasant experience where in we have undergone the rude behaviour of the tailor and the store incharge irritated us even more with his attitude and disrespect towards customers.
Exact incident: we selected a women’s blazer and contacted tailor, mr. Mangesh for alteration. We requested him to give it today morning as we don’t live in this city and came all the way to buy the blazer. He told he can’t give it till evening. Here, our problem is not he giving it late but the way he conveyed it. With a frowning face and no sign of politeness, he just told he can’t give it even after we requested him so much. He might have just told us that he will try his best instead of telling rudely that he can’t come till 12 pm today and have other works to do and he also told that he can’t prioritise our alteration.
After seeing the whole situation, we told the cashier/ store incharge, mr. Raju that we didn’t like his behaviour and that’s not the way to speak with customers. The situation became even worse. He tried to support the tailor and told he has other parameters and he can’t give any assurance for getting the blazer ready by the time the tailor has promised. His gestures are very impolite and told more than 5 times that he is not going to force/request us to buy it. He just told us to buy it if we want or just go without buying. It led to an argument but he just kept telling that he won’t force us to buy. I have never seen such a sales person who asks customers not to buy instead of just telling a word that they will try their best to satisfy our needs. They need not give us any assurance but this kind of attitude can never be tolerated. He even told that he can’t give the alteration slip after buying it telling that we will forget the slip and come and it will even lead to an other argument. We left the store and when we went again today, to pick the blazer, we have told him that he should have just told that he will try his best instead of speaking like that. Then he just asked, why are you picking up a fight again when i have given it little earlier. Moreover he was just looking at computer, sitting in his chair, with his legs widespread when speaking with us. How should we take it? Should we think that he doesn’t treat us like valuable customers or maybe not even like people who deserve some respect?
I’m not going to step into your store once again. I’m deeply hurt with the behaviour of your employees and if this goes like this, i’m sure no body is going to continue buying at your store in vijayawada.

I’m expecting a feedback on this.
My bill number: r87s17/1045