Park Priviera — Unavailability of rooms/service

I took the membership for 3 years. Managed to avail only 2 days of holiday till now. After that, always heard that the rooms are not available. Anyone has any idea, how to get the refund of the membership money
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    The Park Priviera Phone
    1800-890-7678
    The Park Priviera Address
    First Floor, 21 – Friends Society, , Vicenza House, Opp C.H. Jewellers, , Alkapuri, Vadodara, Gujarat, India - 390007
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